Terms and Conditions

[ SoupMakerPro]
  1. http://soupmakerpro.com.au/ (the “website”) is owned and operated by //// (“we”, “us” and “our”).
  2. By accessing, using or browsing this website you agree to be bound by these terms and conditions, the Privacy Policy and all other terms contained on this website (“Terms”). If you do not accept the Terms cease using this website.
  3. We reserve the right to amend the Terms from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the Terms as amended.
Indemnity
  1. You will, to the maximum extent permitted by law, at all times and from time to time indemnify, and keep indemnified, us and our directors, officers, agents and employees (together the “Indemnified Party”) harmless from and against all liabilities, losses, damages, costs or expenses directly or indirectly incurred or suffered by the Indemnified Party, and from and against all actions, proceedings, claims or demands made against the Indemnified Party as a result of your use of the website.
Disclaimer
  1. Except in relation to liability for personal injury (including sickness and death), and except as otherwise stipulated in these Terms, we will not accept liability to you in respect of any loss or damage (including indirect, special, or consequential loss or damage) which may be suffered or incurred by you or which may arise directly or indirectly in respect of:
    • your use of this website;
    • any loss arising out of your use of, reliance on or failure to act, on any information contained on or accessed through this website;
    • errors, mistakes or omissions on this website;
    • goods or services supplied pursuant to an order placed on this website; and/or
    • any failure or omission on our part to comply with our obligations as set out in the Terms.
  2. This disclaimer does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.
Specific Warnings
  1. You must ensure that your access and use of this website is not illegal or prohibited by laws which apply to you.
  2. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website.
  3. You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this website. We do not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.
  4. We do not accept any responsibility for malfunctions to computer systems, hardware or software, or for other errors, failures, or delays in computer transmissions or network connections or for lost, late, mutilated, illegible, incomplete or misdirected information.
Restricted Use
  1. You are provided with access to this website only for your personal and non-commercial use.
  2. You may not interrupt or attempt to interrupt the operation of the website in any way, or use the website in a manner that adversely affects the availability of its resources to others.
  3. You may not use the website for any illegal purpose or in any manner that is inconsistent with the Terms.
Linked websites
  1. This website may contain third party advertisements and links to other websites, including websites operated by third parties (“linked websites”). We are not responsible for the content or privacy practices associated with linked websites or third party advertisements.
Intellectual property
  1. Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under the Copyright Act 1994 (Cth), and except as expressly authorised by the Terms, you may not in any form or by any means:
    • adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this website; or
    • commercialise any information (including but not limited to images, text, videos or sound recordings), products or services obtained from any part of this website, without our prior written permission.
  2. You may not use of any trade marks appearing on the website, without the written permission of the trade mark owner.
General
  1. All prices on the website are quoted in Australian Dollars.
  2. We are not liable for any delay or failure to perform our obligations if such failure or delay is due to any cause outside of our reasonable control.
  3. If any of the Terms are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.
Warranty Terms
  1. SoupMakerPro limited replacement warranty is effective for the period of 1 year from the date of purchase.
  2. Your warranty is subject to the following conditions:
  3. DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.

    The item has not been misused, abused, neglected, altered, modified or repaired by anyone.

    The item has been subjected to fair wear and tear.

    The item has not been used for trade, professional or hire purposes.

    The item has not sustained damage through foreign objects, substances or accident.

    Your warranty does not cover components that are subject to natural wear and tear caused by normal use in accordance with operating instructions. Unauthorised/improper maintenance/handling or overload is excluded from this warranty.

    For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.

    This warranty does not replace but is in addition to your statutory rights.

    This warranty does not apply to accessories supplied with the item.

    This warranty applies only to the original purchaser and may not be transferred.

    Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.
    Only the defective product or parts returned to place of purchase will be replaced under this.

  4. The SoupMakerProwarranty is NOT a money-back guarantee.
  5. This warranty does not apply if the care and maintenance instructions published in our literature have not been followed, or if the product has been used for other than its intended purpose. Incidental and consequential damages are expressly excluded from this warranty.
  6. SoupMakerPro products claimed as defective under this warranty must be sent postage paid for inspection and repair or replacement.
  7. Please allow 2–4 weeks for processing of warranty claims. A warranty claim can only be accepted with proof of purchase (i.e. receipt, credit card/bank statement, etc.) as well as a written explanation of the concern.
Delivery Policy
There is a 2 working day waiting time before the goods are to be dispatched
Orders and deliveries are processed Monday to Friday excluding public holidays. Deliveries are made between 8:00am – 5pm Monday to Friday, with the exception of Gold Coast deliveries, which are made between 8am and 6pm. We currently do not have a weekend delivery service.

During the wet season, deliveries to Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual time frame.

Delivery time frames may change from time to time due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are up to date. If a team member has not contacted you by the expected delivery date, please contact us on 1800 811 138

Return Conditions
No refunds offered if you have changed your mind about the goods.

Shipping costs are non-refundable.

We only allow exchange within 7 days of items received except specified on the listing.

Return postage fee will be at buyer’s expense. Please contact us before returning anything.

Returned products must be properly packed and returned in their original packaging.

If returned items are found to be not faulty a flat service fee of $20 applied.

If we cannot repair the product, we will offer replacement or a similar one

Returned items with signs of abuse or intentional damage will be refused and returned to sender at buyer’s cost.

Negligence, misuse or minor scratch is not covered under this policy.

Security Capabilities & Policy Transmission of Payment
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does Interscope Technologies protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details
All credit card payments are processed securely through the ANZ eGate and ANZ. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Interscope Technologies does not store any credit card information on our servers.

What about Cookies?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

Your Consent
By using our website, you consent to the collection and use of this information by Interscope Technologies. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card payments for general users and Purchase Orders for approved wholesale customers. Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored – this ensures you will be happy with the security of your transaction.

Consumer Data/Privacy policy
Interscope Technologies is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Interscope Technologies through Soupmaker Pro uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Interscope Technologies only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.